Tarifa de importación

Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility.

About Import Fees Deposit

The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

Duties and taxes are calculated according to the shipping destination's customs regulations. Typically, this calculation is based on our product price and shipping. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods.

Note:
The cost to ship items from each product category to international destinations varies by item, shipment, and shipping option.

The above terms also apply to the shipment of any replacement product that might be shipped if there's a problem with the original shipment. If you return a product to us, you'll be the exporter from the original shipping destination and will be responsible for compliance with all export laws of that country or regions.

About Customs, Duties & Taxes

When ordering from RobynGoods.com, you're responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; RobynGoods has no control over these charges, nor can RobynGoods predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

1. Can I trust these reviews?

Yes, we only ask customers who have already purchased the item and are eligible to write customer reviews. We ask customers for their authentic experience, regardless of whether that is a 1-star or 5-star review. Any customer is eligible to write an Early Reviewer Program review as long as they've purchased the item and have no history of abusive or dishonest reviews.

2. How are reviewers selected for this program?

We want authentic reviews, and we want them from all of our customers, not just a select few. We select at random from all customers who have purchased products participating in this program, as long as they have no history of abusive or dishonest reviews and meet our eligibility criteria. We do not disclose at the time of purchase whether a product is participating in the program because we want to hear from customers who have authentically chosen to buy that product without any knowledge of a future reward. Not all products are participating in this program and not all buyers of participating products will receive reward offers to write a review. We want this program to generate enough reviews to help shoppers make smarter buying decisions; this is not a rewards program intended to encourage purchases. RobynGoods employees and their friends and family are not eligible to participate in this program.

3. How are reviews rewarded?

Reviewers will receive a small reward after they have submitted an authentic review within the offer period which meets our Community Guidelines. This small reward is given to thank reviewers for sharing their authentic experience, regardless of whether it is a 1-star or 5-star review. The nature of the review does not affect the reward or the chance of getting future rewards.

4. Can RobynGoods influence these reviews or reviewers participating in this program?

No. RobynGoods do not have any influence over which customers are selected to receive the reward offers or the content of the customer reviews. RobynGoods are also prohibited from communicating with customers about their reviews. Robyngoods does not modify or remove reviews, as long as they comply with our Community Guidelines.

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